Privacy Policy

Last updated: September 2026

This Privacy Policy explains how SepticSmart collects, uses, and protects information when you use our platform.

1. Information We Collect

We collect information you provide directly, such as your name, phone number, email, property address, and service requests. We also collect basic usage data, such as pages visited and actions taken on the platform, to help improve the service.

2. How We Use Information

We use your information to connect you with septic service providers, process service requests, communicate with you about your account or requests, and improve the platform.

3. Sharing With Service Providers

When you request service from a company on the platform, relevant details (such as your contact information, address, and service details) are shared with that company so they can respond to your request.

4. Payment Information

Payments are processed by a third-party payment processor. We do not store complete payment card numbers on our servers.

5. Data Retention

We retain account and service history for as long as your account is active, or as needed to comply with legal obligations.

6. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us via our Contact page.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform after changes constitutes acceptance of the updated policy.